1. Help Centre
  2. Digital Gift Cards

My Digital Gift Card didn't work In-store

1. Your Digital Gift Card has insufficient funds.

When was the last time you checked the balance of your Digital Gift Card? If there’s not enough money available on the card for your purchase, the card will be declined. Also be sure to check that surcharges don't cause the value of the transaction to go over the value available on the card, as this will then cause a decline.

2. Your card was flagged for suspicious activity.

Waivpay may simply be trying to protect you by declining the card. If you’re trying to make an international purchase, or spend large amounts of money, your card could be flagged.

3. Your card is expired.

Digital Gift Cards have a 36 month expiry and the expiry date can be found under your transactions in the app.

4. The purchase exceeded the value on the Digital Gift Card

It is important to ensure that when purchasing in-store, surcharges on the card don’t cause the total value amount to exceed the amount on the Digital Gift Card, as this will cause a decline